Legal

Terms & Conditions

1. Who we are

Inverse Collective LLC d/b/a Leland Health ("Leland," "we," "us") operates this website and related applications (the "Platform"). Leland is a technology and administrative-services company. Leland is not a healthcare provider, medical group, or pharmacy, and does not practice medicine. All medical care available through the Platform is provided by independent, U.S.-licensed clinicians employed or contracted by affiliated professional medical groups, including OpenLoop Healthcare Partners, PC and its affiliated professional entities (collectively, the "Medical Groups"). Prescriptions are dispensed by independent, state-licensed pharmacies.

2. Eligibility

You must be at least 18 years old, reside in a state where the Services are available, and be able to form a binding contract to use the Platform. The Services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

3. No guarantee of prescription

Completing the online assessment and paying for a consultation does not guarantee that you will receive a prescription. All diagnosis and treatment decisions, including whether to prescribe medication, are made solely by the treating clinician in their independent professional judgment. If a clinician determines treatment is not appropriate, your payment will be refunded per our Refund Policy.

4. Subscriptions and billing

Plans are billed on a recurring basis at the interval shown at checkout until cancelled. By subscribing you authorize us to charge your payment method at each renewal. You may cancel anytime from your account or by emailing help@lelandhealth.com; cancellation takes effect at the end of the current billing period. Prices may change with at least 30 days' notice before your next renewal.

5. Your responsibilities

You agree to provide accurate, complete, and current health information; to use medication only as directed by your clinician; to attend required follow-ups; and not to share, resell, or transfer medication. Providing false health information can result in serious harm and immediate termination of your account.

6. Disclaimers and limitation of liability

The Platform is provided "as is" without warranties of any kind. Content on the Platform is for informational purposes and is not medical advice. To the maximum extent permitted by law, Leland's aggregate liability arising out of these Terms or the Platform will not exceed the amounts you paid to Leland in the twelve months preceding the claim. Nothing in these Terms limits the Medical Groups' professional responsibility for clinical care.

7. Disputes, arbitration, and governing law

These Terms are governed by the laws of the State of Texas. Except for small-claims matters, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association; you and Leland each waive the right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by writing to legal@lelandhealth.com.

Privacy Policy

Information we collect

Identity and contact details (name, email, phone, address, date of birth); health information you submit in the assessment and to your clinician; payment information (processed by our payment processor — we do not store full card numbers); and usage data such as device, browser, and pages visited, collected via cookies and similar technologies.

How we use it

To operate the Platform and your account; to route your health information to the Medical Groups and partner pharmacies so care can be delivered; to process payments and shipping; to communicate with you about your treatment and account; to improve the Platform; and to comply with law. Where required, we use your information under HIPAA business-associate agreements with the Medical Groups.

Sharing

We share information with the Medical Groups and their clinicians, partner pharmacies, shipping carriers, payment processors, and service providers acting on our behalf under contract. We do not sell your personal information, and we do not share protected health information for advertising. We may disclose information when required by law or to protect safety.

Your choices and rights

You may access, correct, or delete your account information, opt out of marketing emails and SMS at any time (reply STOP), and manage cookies in your browser. Depending on your state, you may have additional rights described in the CA Privacy Rights section below. Contact privacy@lelandhealth.com with any request; we respond within 45 days.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

The Medical Groups and partner pharmacies are covered entities under HIPAA and may use and disclose your protected health information ("PHI") for treatment (e.g., sharing your record between your clinician and the dispensing pharmacy), payment (e.g., billing and processing your order), and healthcare operations (e.g., quality review and credentialing). Other uses and disclosures — including most uses for marketing or any sale of PHI — require your written authorization, which you may revoke at any time.

Your rights

You have the right to: inspect and obtain a copy of your medical record; request corrections; request an accounting of disclosures; request restrictions on certain uses and disclosures; request confidential communications; obtain a paper copy of this notice; and file a complaint — with us at privacy@lelandhealth.com or with the U.S. Department of Health and Human Services Office for Civil Rights — without retaliation.

We are required by law to maintain the privacy and security of your PHI, to notify you following a breach of unsecured PHI, and to abide by the terms of the notice currently in effect. For questions, contact the Privacy Officer, Inverse Collective LLC d/b/a Leland Health, 5900 Balcones Drive, Suite 16274, Austin, TX 78731.

Refund Policy

Not approved for treatment? If the clinician determines you are not an appropriate candidate, you receive a full refund of amounts paid for that order, less any completed consultation fee where permitted by state law.

Medication orders. Because compounded medications are prepared for you individually and cannot be restocked, all medication sales are final once the pharmacy has begun compounding or the order has shipped. Federal and state law prohibit the return and resale of dispensed prescription medication.

Damaged, lost, or incorrect shipments. Contact help@lelandhealth.com within 14 days of the delivery date and we will replace the order at no cost.

Subscriptions. Cancel anytime before your next renewal to avoid the next charge; charges already processed for orders in fulfillment are not refundable. Refunds, when issued, post to your original payment method within 5–10 business days.

Telehealth Informed Consent

Telehealth is the delivery of healthcare services via communication technologies (video, phone, and secure messaging) to facilitate diagnosis, consultation, treatment, education, and care management. You are reviewing this consent because you are seeking care facilitated by Inverse Collective LLC d/b/a Leland Health and provided by its partner medical groups, OpenLoop Healthcare Partners, PC and its affiliated professional entities (collectively, "OpenLoop" or the "Providers").

By proceeding, you acknowledge and agree that: (a) you may benefit from telehealth, but results are not guaranteed, and telehealth carries risks including technology failure and the absence of an in-person physical examination; (b) your Provider will determine whether the condition being diagnosed or treated is appropriate for telehealth; (c) you may decline or discontinue telehealth services at any time without affecting your right to future care; (d) you are responsible for payment of amounts due resulting from your telehealth visit; and (e) alternatives to telehealth, including in-person care, are available to you.

You give permission to the Providers to use and disclose your protected health information, including your medical record, for the purpose of telehealth treatment, and to disclose limited information (such as your name, dates of service, and prescription order dates) to Inverse Collective LLC d/b/a Leland Health for administrative services — not for treatment or payment, and not as a sale of your data. You agree that Inverse Collective LLC and OpenLoop Health, Inc. are third-party beneficiaries of this consent and have the right to enforce it. You may revoke this consent at any time by written notice to the Privacy Officer at privacy@openloophealth.com, except to the extent action has already been taken in reliance on it.

PROVIDERS DO NOT ADDRESS MEDICAL EMERGENCIES. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DIAL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

Certain states require additional disclosures or verbal consent, which your Provider will review with you during your visit. To protect your confidentiality, we recommend completing telehealth visits in a private location.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to: know the categories and specific pieces of personal information we collect, use, and disclose; delete personal information we hold about you; correct inaccurate personal information; opt out of the sale or sharing of personal information; and limit the use of sensitive personal information. We do not sell personal information and do not share it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.

In the preceding 12 months we collected the categories of information described in our Privacy Policy: identifiers, health information, payment information, and internet activity. Information governed by HIPAA is exempt from the CCPA and is instead protected as described in the Notice of Privacy Practices.

To exercise your rights, email privacy@lelandhealth.com. We will verify your identity before fulfilling a request and respond within 45 days. You may designate an authorized agent to act on your behalf.